Welcome to alevels.ai!

These Terms of Service ("Terms") govern your access to and use of the website https://www.alevels.ai/ and all associated services (collectively, the "Service") operated by Alevels.ai ("us", "we", or "our"). Please read these Terms carefully before using the Service.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access the Service.

1. Access to the Service

1.1 Subscription

Access to the Service is provided on a subscription basis. Upon selecting a plan, you will gain access to:
• Plan specific features (bluring, AI mistake to flashcard, AI mistake review question) +
• Exam questions sorted by topic
• Topic specific lessons - notes and questions (draw, mcq, fill in the blank, true or false table, graph, flashcard)
• AI-powered automated marking and feedback
• Performance analytics and progress tracking
• Additional features as described in your chosen subscription plan

1.2 AI Tokens

AI-powered features are governed by a token system to ensure fair usage:
• Subscribers receive a monthly (or yearly) token allocation upon subscription renewal
• Tokens are non-transferable and non-refundable (due to upstream costs to call the LLM)
• Tokens may expire at our discretion
• AI services may be temporarily unavailable due to maintenance or technical issues. We will try our best to notify you in advance.

2. User Data and Content

2.1 User-Generated Content

• You retain ownership of your submitted answers and content
• You grant us a license to store, analyze, and use your submissions for platform improvement
• We maintain the right to remove any inappropriate or violating content

2.2 Data Analytics

• We collect and analyze your performance data to provide personalized learning insights
• You can request data deletion upon account termination
• Analytics data may be used in aggregate for platform improvement

3. Educational Disclaimer

• The Service is designed as a supplementary learning tool
• Success in examinations is not guaranteed
• AI-generated content and feedback should be verified against official sources
• The Service should be used alongside formal education, not as a replacement
• Teachers and official exam board materials remain the authoritative sources (for now)

4. User Data

4.1 Personal Information

We collect personal information, including your email address and payment details, solely for the purpose of providing and improving the Service.

4.2 Privacy Policy

For detailed information on how we collect, use, and disclose your personal information, please refer to our Privacy Policy.

5. Non-Personal Data

We may use cookies and similar tracking technologies to collect non-personal information about your interactions with the Service.
This information helps us enhance user experience and analyze usage patterns.

6. User Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms.
You agree not to:
• Violate any applicable laws or regulations.
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• Transmit any viruses, malware, or other harmful code.

7. Intellectual Property

All content, features, and functionality on the Service—including but not limited to text, graphics, logos, and software—are the exclusive property of Alevels.ai.
This content is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Termination

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of these Terms.
Upon termination, your right to use the Service will cease immediately.

9. Limitation of Liability

In no event shall alevels.ai, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time.
We will notify you of any changes by email or through a notice on the Service.
Your continued use of the Service after the changes become effective constitutes acceptance of the new Terms.

12. Platform Availability

• We strive for but do not guarantee 100% platform uptime
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may occur without notice
• Service interruptions may affect AI features and marking capabilities
• No refunds are provided for temporary service interruptions

13. Refund Policy

• All refund requests are evaluated at our sole discretion
• Refunds may be denied in cases of suspected abuse or violation of these Terms
• Cancellation of subscription does not entitle you to a refund for the current billing period
• Token usage may affect refund eligibility

14. Age Restrictions and Parental Consent

• Users must be at least 13 years old to use the Service
• Users between 13 and 16 years old require parental consent
• We reserve the right to terminate accounts of underage users
• Parents/guardians are responsible for monitoring usage of users under 16

15. Academic Integrity

• Users must maintain academic honesty when using the Service
• Users should follow their institution's academic integrity policies

16. Communication Policies

• We will send essential service updates via email
• Marketing communications are opt-in and can be disabled
• Important account notifications cannot be opted out of
• We may send performance reports and progress updates

17. Resource Usage

• All content is protected by copyright and intellectual property laws
• Redistribution of platform content is strictly prohibited
• Personal use only - institutional use requires special permission
• Screen recording or scraping of content is not permitted

18. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at support@alevels.ai.

Thank you for using alevels.ai!